Key to corporate policy is Customer Satisfaction which is mainly pursued through the supply of innovative, high quality products at reasonable prices. The main operational criteria adopted by Adler are:

• Customers
 - partnership
 - fair business practice
 - first class service

• Suppliers
 - identification and management of a selected group of top class suppliers who will effectively contribute to
   Adler customer satisfaction
 - long-lasting relationship
 - clearly understood delivery guidelines

• Public Administration
 - correctness
 - transparency
 - compliance with the laws and regulations in force from time to time in all countries where Adler operates

• Human Resources
 - dynamic environment which promotes both professional and personal growth
 - encouragement to exercise a strong sense of individual responsibility to the environment and the
   communities where Adler operates

• Quality
 - Supply of products at quality standards requested by customers and markets respectively, in
   continuous improvement

• Logistics
 - timely deliveries
 - EDI system
 - where possible, use of recyclable packing

• Environment
 - environmental awareness
 - low environmental impact solutions
 - compliance with the laws in force from time to time in all countries where Adler operates
ADLER S.p.A. – Via Tolmezzo, 15 – 20132 Milano (MI) – Italy - Phone: +39 02 74241.1 – Fax: +39 02 74241.202 – e-mail:
V.A.T. number 00106120223