>> PROFILE
    >> POLICY
Key to corporate policy is Customer Satisfaction which is mainly pursued through the supply of innovative, high quality products at reasonable prices. The main operational criteria adopted by Adler are:

• Customers
 - partnership
 - fair business practice
 - first class service

• Suppliers
 - identification and management of a selected group of top class suppliers who will effectively contribute to
   Adler customer satisfaction
 - long-lasting relationship
 - clearly understood delivery guidelines

• Public Administration
 - correctness
 - transparency
 - compliance with the laws and regulations in force from time to time in all countries where Adler operates

• Human Resources
 - dynamic environment which promotes both professional and personal growth
 - encouragement to exercise a strong sense of individual responsibility to the environment and the
   communities where Adler operates

• Quality
 - Supply of products at quality standards requested by customers and markets respectively, in
   continuous improvement

• Logistics
 - timely deliveries
 - EDI system
 - where possible, use of recyclable packing

• Environment
 - environmental awareness
 - low environmental impact solutions
 - compliance with the laws in force from time to time in all countries where Adler operates
ADLER S.p.A. – Via Tolmezzo, 15 – 20132 Milano (MI) – Italy - Phone: +39 02 74241.1 – Fax: +39 02 74241.202 – e-mail: adler@adler.it
V.A.T. number 00106120223